Experiences

Engineering IT Shared Services

The Grainger College of Engineering,
University of Illinois Urbana-Champaign

  • L2 Consultant:

    January, 2024 - Present

    • Active Directory Management and Security: Oversaw the management of Active Directory (AD), ensuring the implementation of proper security protocols and access control measures. Successfully integrated CrowdStrike Falcon into the existing network, bolstering endpoint protection.
    • Leadership in IT Projects: Led multiple projects, initiatives, and working groups, driving the successful implementation of complex IT architectures and process improvements across the organization.
    • Documentation and Compliance: Authored, maintained, and reviewed detailed documentation related to server services, ensuring clarity, accuracy, and compliance with internal standards and best practices.
    • Engagement with Instructional Technology: Actively contributed to a variety of campus instructional technology initiatives, including platforms such as Coursera, Compass 2G, Kaltura, CITES, and CITL, to facilitate the integration and enhancement of educational technologies.
  • L1 Consultant:

    January, 2023 - January, 2024

    • Cloud Network Implementation: Contributed to the deployment of a cloud-based network infrastructure, enhancing system scalability and flexibility to meet evolving business needs.
    • Technology Research and Recommendations: Conducted research on emerging technologies and provided recommendations that significantly improved system performance and enhanced the overall user experience.
    • IT Support System Development: Assisted in developing a user-friendly IT support system, resulting in a notable reduction in the average time taken to resolve tickets and incidents.
    • Hardware, Software, and Network Configuration: Installed and configured new hardware, software, and network components, leading to improved system performance, reliability, and operational efficiency.
    • Security Enhancement: Implemented a robust user access control system, strengthening system security by preventing unauthorized access and ensuring compliance with security protocols.
    • Virtual Machine Management: Installed, configured, and managed virtual machines, supporting efficient resource utilization and further optimizing system performance.

Illinois Computer Science

Siebel School of Computing and Data Science,
University of Illinois Urbana-Champaign

  • CS 124: Course Assistant

    January, 2023 - January, 2024

    • Collaboration with Course Team: Collaborated with colleagues to ensure course objectives were achieved, fostering an environment that supported student success and academic growth.
    • Lab Support and Student Assistance: Assisted the course instructor in conducting lab sessions, grading assignments, and providing individualized support to students, helping them understand programming concepts and assignments.
    • Java Programming Assistance: Facilitated doubt-solving sessions for Java programming, leveraging a deep understanding of object-oriented principles, data structures, algorithms, design patterns, and software development concepts to assist students.